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SERVICES

End-to-End Managed Services

Optimise your business operations with Telcoset's Managed Services. Our proactive approach and expert team provide reliable IT management solutions. Benefit from our extensive service network, 24/7 support, and ITIL-based service management.
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Extensive network
Proactive management
100+ Professionals
ITIL-based

Transform and succeed with our Managed Services. Unlock your potential now.

On-Site/Remote

Managed IT Services

Operating Services

  • Continuous 24/7 monitoring by Telcoset's Operation Center
  • Request, incident, problem, change, version, and configuration management for network and security components, with recording and reporting
  • Request, incident, problem, change, version, and configuration management for system components (server, data storage, operating systems), with recording and reporting
  • Process management aligned with ITIL standards
  • Centralised recording and tracking of transactions
  • Coordination and SLA follow-up for escalated records involving manufacturers and other parties
  • Provision of infrastructure performance recommendations, service quality assessments, and infrastructure improvement suggestions (health check) through regular service reports
  • Achieving maximum efficiency, minimising service disruptions, and reducing workforce loss

Call Management Services - Help Desk

  • Level 0 Support Services: Addressing customer-reported requests and malfunctions, registering them in the customer service software or Telcoset service software Tesla, and forwarding them to the appropriate units
  • Level 1 Support Services: Providing phone or remote support for customer-reported requests and malfunctions, escalating issues to the customer's resources if Level 1 resolution is not possible
  • Time and cost optimisation

Mobile Device Services

For the complete inventory of mobile devices:
  • Warranty management
  • Procurement of consignment devices on-site and/or via shipment
  • Insurance management
  • Malfunction/service tracking
  • Operating system support
  • Inventory management
  • Level 1 support for mobile applications
  • Service management
  • Inventory and service reporting

Benefit from our outstanding end-to-end managed services

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London
07340 263310
info@telcoset.co.uk
293 Green Lanes, Palmers Green, London N13 4XS
Istanbul
+90 212 337 0101
info@telcoset.com.tr
Dr. Orhan Birman İş Merkezi No:149 Balmumcu
Ankara
+90 312 248 1333
info@telcoset.com.tr
Beştepe Mahallesi, Via Flat İş Merkezi No:87 Yenimahalle
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